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Abbie & Brian: A Century House Wedding

This wedding is so fresh that we had to blog it right away!  Abbie and Brian had a beautiful wedding at the Century House this month full of dancing, beautiful bridesmaids and special details. Read our newest Bridal Blog to hear about Abbie and Brian’s wedding experience at the Century House!

What was the overall style or theme of your wedding?

Classic style with an autumn feel.  We wanted to also keep the color scheme of navy, pale pink, and silver

What was most important to you when planning your wedding?

Food and service were hugely important to us.  We selected the Century House because of their reputation for exceptional food and service. We also loved the convenience of having the hotel attached to venue as a convenience for our guests and LOVED the ambiance.

What other wedding vendors did you use?

What’s your advice for brides to be?

Advise for brides to be would be to enjoy every moment and to have patience. All the planning/preparation may take longer than you anticipate, but it will be worth it in the long run! Also, throughout your special day, stop and just take it all in.  The day flies by and before you know it, you are wishing you could do it all over again!

How did Century House assist you during the planning process?

The staff at the Century House was exceptional in the planning process.  Colleen was always available to answer any questions or offer ideas.  She was accessible via e-mail and always willing to meet with us in person. She had great suggestions on how to make all the details come together. Fran, at the front desk of the hotel, was also extremely helpful in assisting us to prepare amenity bags based on lists of guests staying at the hotel. In addition, Fran went above and beyond to get a room set up for my bridal party and I to get ready in before the ceremony. She and other staff members checked on us to make sure we had everything we needed during that time. Since we don’t live in Latham, Fran assisted my father and I in finding a safe place for me to keep my dress and veil until we were ready to check in to the hotel .

Did you feel all your wedding expectations were met?

Yes, the Century House exceeded our expectations! From the delicious food, signature drink, apple cider station, friendly staff, beautiful ambiance and amazing dessert display, we truly could not have asked for a more magical day!

How did your wedding day go? Was it what you envisioned?

The day was more than we could have imagined. Our captain, Marissa, was there to get us anything we needed the entire evening. Leslie, the Events Manager and Colleen were readily available throughout evening to make sure everything was running smoothly. We had so many compliments from ALL our guests on how they had never been to a nicer wedding. The staff was friendly, helpful and professional. The food was delicious and the cocktail room and ballroom looked gorgeous.

What was your favorite part of your wedding?

Having all our family and friends together in one place as well as celebrating our marriage.

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Giving: Not Just a Season at the Century House

For many people, the months of November and December are considered the season of giving.  We take the time to share a meal with friends and family, we celebrate holidays together to give thanks for one another, we exchange presents as a way to show gratitude for one another and the relationships we have built over the years.

At the Century House, we are proud to say that the concept of “giving” is not a season for us, but rather a integral part of our business.  As a part of the Albany community, giving back is a pillar of our business and something we pride ourselves on.  This concept of “giving back” is what started our Enjoy One, Share One program.

As a result of the weakening economy, and wanting to do more in for those in the Capital Region, Colin Demers, the Managing Partner at The Century House, started a revolutionary program at the Century House.  In June of 2009, he and the Century House teams launched the Enjoy One, Share One Program which has now provided more than 350,000 meals, with the number growing daily, to those who are hungry through the Regional Food Bank of Northeastern New York.  The Enjoy One, Share One Program has changed the was the Century House does business in the community.

For every guest that dines in the The Century House, whether it be ordering a dinner entrée in the dining room, having a banquet, meeting or wedding, or spending a night in any one of the hotel rooms, The Century House provides one meal in each guests honor through the Regional Food Bank of Northeastern New York.  This is the Century House’s way of giving back to the community that they so love being a part of.

There is always more that can be done, especially this time of year.  That is why at the beginning of November, the Century House staff took a trip to the Cohoes Senior Service Citizen Center to do more as part of their monthly onsite feeding program. “You Enjoy a Meal, We Provide One in Your Honor,” has been the motto at the Century House and everyone had fun rolling up their sleeves and giving back to the community.

Colin DeMers, right, managing partner at the Century House, waits for volunteer Lettie Saheim to put gravy on the plate as the Century House Restaurant neared its 350,000th meal served at the Cohoes Senior Service Citizen Center as part of its monthly on-site feeding program in Cohoes, NY Thursday Nov. 1, 2012. (Michael P. Farrell/Times Union)

If you have questions about the Enjoy One, Share One Program at the Century House or about how you can help give back, please contact the Century House at 518-785-0931.

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Thanksgiving at the Century House

Gratitude is the inward feeling of kindness received. Thankfulness is the natural impulse to express that feeling. Thanksgiving is the following of that impulse.
- Henry Van Dyke

It is November already,  which means that holidays season kicks off at the Century House.  The months of November and December are full of celebrations!  One of the most important celebrations being Thanksgiving dinner!

Thanksgiving Buffet at the Century House
Our annual Thanksgiving dinner is once again available this year with three different options.  Menus for these options can be viewed at http://bit.ly/SaxLbL .  For those who enjoy the in-house dining experience of the Century House, we have our annual buffet from 12pm-6pm on Thanksgiving.  This include the full spread of all our holiday favorites such an a carving station of turkey, ham, beef sirloin as well as our holiday fixing like stuffing, cranberry sauce, citrus salmon over cous cous, honey cinnamon yams, green beans and much much more  more.  Our Holiday Dessert Table features a plethora of homemade pies, assorted Viennese cakes, cider doughnuts and more.   Not to mention, our famous Chocolate Fountain with all the fixings will be there for guests to enjoy.  Reservations for this dinner buffet are required, so please call 518-785-0834 to reserve your spot.

Take-Out Turkey Option
At the Century House, we understand that many families enjoy celebrating in the comfort of their homes.  As we believe that “Home is where the heart is,” we have an option to help those families who want to enjoy a family meal at home with loved ones WITHOUT the pressure of cooking a full meal!  The Century House will help you serve a traditional turkey dinner in the comfort of your home without all the fuss and time-consuming cooking!  Relax and let us prepare a gourmet Thanksgiving Dinner with all of the fixings!  This option MUST BE PRE-ORDERED and prices are as follows:

$155.00 (16 Lb Turkey) + 8% Tax (Feeds 6 people)
$215.00 (24 Lb Turkey) + 8% Tax (Feeds 10 people)

16 Lb Roasted Turkey option includes:
1 Gallon of Soup
2 Lbs of Vegetables
3 Lbs of Dressing
3 Lbs of Yams
2 Quarts of Gravy
3 Lbs of Mashed Potatoes
1.5 Dozen Rolls
2 Pies (Choose from Apple or Pumpkin)

24 Lb Roasted Turkey option includes:
Gallon of Soup
4 Lbs of Vegetables
6 Lbs of Dressing
4 Lbs of Yams
3 Quarts of Gravy
6 Lbs of Mashed Potatoes
2 Dozen Rolls
3 Pies (Choose from Apple or Pumpkin)

If that still isn’t enough food for your family, additional items can be ordered a la carte such as soup, mashed potatoes, gravy, rolls, vegetables, pies, yams and much more. Pick up for these pre-ordered meals must happen between 10am -11am on Thanksgiving Day.  Please call 518-785-0834 to place an order or get additional details.  Details about the take-out option and and full menu are available at bitly.com/SaxLbL.

Midnight Turkey Dinner Boxes
Nothing beats Thanksgiving leftovers the next day for sandwiches and snacks.  It’s because of this reason that the Century House offers Midnight Turkey Dinner Boxes! Thes take-home boxes include enough to make two sandwiches!  The boxes included tour thick slices of our fresh baked bread, sliced roasted Vermont turkey, house-made sun-dried cranberry stuffing, mashed potatoes and cranberry sauce!  The cost of the Midnight Turkey Boxes are $12.95 Plus 16% gratuity and 8% sales tax!

Paying it Forward
Remember, dining at the Century House helps others as well! For every entrée served, one is provided to someone in need through the Regional Food Bank of Northeastern New York through the Century House’s Enjoy One, Share One program.

If you have additional questions about Thanksgiving options at the Century House, please call 518-785-0834 to make a reservation, place an order or get additional details!

 

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Heather & Karen- An Elegant Century House Wedding

At the Century House, weddings are about celebrating love with friends and family and it was a pleasure to celebrate with Heather and Karen on their wedding day!  Heather and Karen had so many special moments in their Big Day and wanted to share them with Century House fans in one of our Bridal Blogs.  Continue read to learn more about Heather, Karen and their wedding day!

What was the overall style or theme of your wedding? 
We wanted our decor to be simple but elegant and we wanted to do most things ourselves. We chose a navy and carolina blue color theme with yellow accents through our flowers. We wanted it to be somewhat traditional, but also something that fit our personalities and our relationship. But above all, we wanted a great party!

What was most important to you when planning your wedding (food, music, flowers, etc)?
Most important to us was finding a venue that would allow us an outdoor ceremony that could accommodate all of our guests. The Century House was the perfect setting as it has the outdoor space under the tent and the indoor reception space just steps away. A few weeks prior to our wedding, they did some construction to improve the walkway from the parking lot to the outdoor reception space with new stone and flowers which made it even more beautiful. We loved that so many things were taken care of by having everything in one place at The Century House: no need for limousines, an on-site hotel for us and our guests, Colleen’s services, and the cake arrangements.

What other wedding vendors did you use? 
We stayed true to our budget for the wedding. We are both very practical, so we knew we did not need a lot of extras in order for our day to be special. We used All Occasions Photography, who could provide us with two photographers for the day; we couldn’t be more pleased with the number and quality of the photos taken at such a reasonable rate. Vanessa and Heather were the perfect duo that captured such unique photos and stayed late into the evening. We used DJ Zac Barr and he couldn’t have been more accommodating and helpful throughout the process by taking the time to meet with us in person and following up before the big day. He made the whole night exactly what we wanted it to be. We are also huge fans of CoccaDotts in Albany and we were able to have them supply a small wedding cake with blue velvet and yellow cupcakes to match our color theme. And to stay within our budget, we used Price Chopper of Clifton Park to supply all of our flowers for the wedding; they were reasonably priced and this allowed us to have everything we wanted without compromising the quality. Katey was wonderful in guiding us and sending pictures of the arrangements in advance so we would an idea of what they would look like. They were absolutely beautiful, fresh and delivered right on time! In addition to doing most of the reception decor ourselves, we had family members make some of the ceremony decor, the flower girl baskets, and ring bearer pillows, which made them even more special.



What’s your advice for brides to be? 

Try to get as much done in advance of your wedding, so you can really enjoy the last week leading up to your wedding day without stressing about last minute to-do’s. It was so nice to be able to sit back and relax and take in the festivities with our out-of-town friends and family and enjoy massages, mani-pedi’s, and our rehearsal dinner. Also, don’t stress about everything being perfect for your day. You are about to say “I do” to your soul mate, so if something out of place, there are a few clouds, or there are any other little imperfections, it will not make or break your day. All of the details we had worried about seemed so insignificant on the day-of!

How did Century House assist you during the planning process? 
We both do some event planning with our jobs, so we were able to have a general idea of what we wanted the special day to look like. Colleen and the crew made sure we had all of the little things taken care of the day of, so we could enjoy the day without worrying that everything we had planned would be taken care of perfectly. The Century House staff made sure we followed our timeline the day of and we felt like they did a great job of taking care of us at the head table throughout the reception. We basically had someone wait on us hand in foot to make sure always had something to eat and drink. Overall, we loved that The Century House took care of so much for us, so that we didn’t have worry about a thing!

Did you feel all your wedding expectations were met? 
Yes, absolutely. We aren’t really high maintenance people, and more than anything, we wanted to be able to share our special day with our family and friends. We really appreciated that The Century House welcomed us as a same-sex couple, and they were generous in providing us with two separate bridal suites to get ready in. Everyone on the staff was wonderful, and we felt very comfortable there during the entire process.

How did your wedding day go? Was it what you envisioned? 
We are both so fortunate that we have such supportive families, and we were honored that they were able (and thrilled) to be present to witness our “I do’s”. We had their support from the start and that made wedding planning so much easier. We had beautiful weather, and everything went off without a hitch- Colleen and crew kept the day on schedule. The day was everything we had wanted and more. It went by so fast- we wish we could have had more time to eat the appetizers and to spend a little more time visiting with our guests.

What was your favorite part of your wedding? 
It is very hard to pick just one “favorite” part. We loved that we were able to include all of our nieces and nephews in  our bridal party. Not only did they perform their duties well as flower girls, ring bearers, and ushers, they provided quite a bit of entertainment on the dance floor throughout the night. Above all, we felt so lucky and fortunate that we had the support of 120+ of our closest friends and families to share our special day with us.

 

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Fall Wedding Trends

The fall is a very busy season for weddings at the Century House in Latham, NY! There are so many things to love about fall: the wide colors foliage provides, pumpkins, apple picking and deep/rich colors. These elements are all aspects that brides and grooms tend to incorporate into their fall weddings. In preparation for fall wedding season, we want to highlight a few of our favorite fall wedding trends.

Fall Centerpieces: The fall provides a unique opportunity to incorporate specific aspects into your centerpieces that are only available during this particular season. We have seen pumpkins, apples, squashes, acorns, hearty mums and fallen leaves be part of absolutely beautiful centerpieces and aspects of a ceremony. All these fall essentials can be placed on bales of hay for guests to enjoy throughout the reception.

  

Metallic colors: We love golds, silvers and other metallic colors that can easily be integrated into a fall wedding ceremony and reception. These metallic colors really compliment the Century House ballroom and give it a fall feel. Bronze vases or hints of gold on your plates and glassware are easy ways to incorporate the season and give the ballroom a warm feeling.

Dressing for the season: The fall provides so many rich colors and we love seeing those colors included in bridesmaids dresses, table linens, sashes and accents for flowers. Some of our favorite fall colors?- deep chocolate brown, earthy mushroom, rusty orange, and apple red or scarlet. If you need help choosing exactly which fall colors to incorporate into your ceremony and reception, our in-house wedding planner can help you with all the decisions big and small. In addition, we see a lot of fall brides wearing beautiful, layered dresses that are especially popular in this season.

 

Fall party favors: Apple donuts, homemade jams, apple cider, maple syrups, mini pumpkin/apple pies and bags of apples are all gifts we have seen given to guests as wedding favors. We think it’s great to have your guests take a piece of the season with them as they leave your wedding.

Need help planning your fall wedding? Luckily for our Century House brides and grooms, we have an in-house wedding professional at the disposal of our clients. With the addition of Colleen Kestel-Raidmae to our Century House wedding team, couples can feel comfortable knowing they are in good hands as their event approaches. With event planning experience in major cities such as Santa Fe, Portland, and Las Vegas, Colleen can truly make the vision of your perfect day a reality. If you have any questions about how the Century House can make your wedding the picture perfect day you have always dreamed of, contact Colleen Kestel-Raidmae at 518-785-0834, x405 or Colleen@TheCenturyHouse.com. We look forward to having you!

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A Wedding Full of Love and Details: Andrea & Kyle’s Century House wedding

We are so excited to share this Century House bride’s experience with you! Andrea (Andi) and Kyle had a very special wedding with us this year. No detail was overlooked during their planning process and it showed on their big day! Read on to hear about Andrea and Kyle’s dream wedding!

What was the overall style or theme of your wedding?

Our wedding theme was teal! Well, pool blue to be exact. The color was the bride’s favorite and it dominated the entire scope of the wedding. As a result of the tropical color, the wedding morphed into a “fish-y” theme. We had beta fish as centerpieces, fully equipped with care bags that guests literally fought over so that they could take home a new pet fish! The fish were named after famous Red Sox and Yankees players to give homage to our joint family cultures of avid baseball fans (Andi’s – Red Sox, Kyle’s – Yankees) The guests received baseball game day tickets with their table numbers on them as place cards. My dad’s welcome speech was also baseball themed and finished by having all of the guests get up and sing “Take Me Out to the Ballgame!” I don’t think any of us stopped singing the rest of the night!

Even our party favors tied into the fish theme. Our party favors were goldfish and Swedish fish with tags that said “It’s O-FISH-AL! We’re Married! Andi and Kyle, August 25th, 2012.” We had teal sashes on grey dresses, teal ties and a teal flower in my hair. Everything was teal!

   

What was most important to you when planning your wedding (food, music, flowers, etc)?

The most important thing for us was that everyone had a great time and danced all night long! We wanted an atmosphere of family, closeness and unity.

We cared a lot about the crafty and unique details of our wedding. Almost everything was homemade from the painting of fish bowl centerpieces, to the antique door window collages, invitations and place cards. We had a great deal of help from the Maid of Honor in Chicago, to our mothers in Maine and Syracuse. We had many different people doing individual projects to help out! We had help from our siblings, parents, friends, aunts and cousins. However, many of the completed projects, we didn’t actually see until the weekend of our wedding which meant we really needed help bringing it all together.

This is where the Century House staff, Colleen and Amanda primarily, came in! They really brought all of our projects and ideas to life! From the fish food table, to the antique doors collages, the costume table and homemade photo booth to the slideshow my mom made. We were so happy with how everything came together- the whole day really demonstrated to all of our guests who we are as a couple. They made the room shine in teal! It looked like every single item we had envisioned belonged there, like they all belonged together.

What other wedding vendors did you use?

Kyle and I got married at the Alumni House at RPI, where we met, and both graduated from. Being the first to get to married at the Alumni House was such an honor and Michael O’Neill coordinated our entire wedding ceremony perfectly. He made sure everything went off without a hitch.

We had Ira Morris from Rochester, NY as a photographer! He was absolutely amazing! I can’t say enough great things about him as a photographer. On top of being an amazing photographer he was very reasonably priced, so easy to have around with us all day long, and was SO FAST getting our pictures back to us!

We had Cool Cats DJ our wedding. They were great! And so fun! Our lead DJ, Todd, got all of the guests involved in the night and really led the event down the right path of dancing and partying all night long! Every one of our guests commented on A.) how great the music was or B.) how much their knees and feet were hurting from all of the dancing they did the night before!

 

What’s your advice for brides to be?

Take this day, or weekend if you get it, to enjoy every moment! The best advice I got, from my big brother JT, I am going to repeat to all of you: No matter what happens, if they play the wrong song for your first dance… if someone knocks over your cake or spills red wine on your white dress… It DOESN’T MATTER! Just laugh it off, and smile, because it’s your wedding day! It is a day and party completely dedicated to celebrate you and your husband! Go out there, soak up the spotlight and savor every single minute! Don’t let a single little thing make you worry or stressed. Just have a blast and everything and everyone else will fall into the right place.

I just hope that every bride gets to have the positive, magical, happy experience that I got to have! It was the best day of my life, and I am so grateful for everyone that was a part of it.

How did Century House assist you during the planning process?

Colleen was very involved in the coordination of the wedding. We met several times throughout the planning process. Our relationship started when she encouraged me to attend the Century House Bridal Expo…she knew what she was doing by getting me to come! Seeing the ballrooms in person, I knew at once this was the place to get married! Whenever we talked on the phone, she was always so soft spoken and relaxing to talk to. She made me feel like she would do anything to help me make this day perfect. I never felt worried or stressed when I planned with her. Most of the time we chatted through email and were able to coordinate all of the wedding details from afar (I live in Connecticut) which was incredibly helpful. She set up the food tasting and even stopped in to check with us to see what we liked and didn’t like. Everything seemed so luxurious and special, even though we worked through a package, I still had the ability to customize things.

My father got sick this year, and we had to move up the wedding from April 2013, to August 2012. By chance of a summer cancellation there was an opening in August. The meticulous and dedicated planning by Colleen and the Century House staff meant that my entire wedding plan got moved into the August 25th opening: from cocktail hour in the tavern, dinner and dancing in the Main ballroom and after hours snacks in the East room. EVERYTHING worked out the way we had planned for April. I don’t know if it was just luck, or dedication by the Century House team, but I was shocked and so grateful that everything was transitioned so seamlessly!

There was one slight hiccup in our wedding planning, which was some confusion with our wedding room block resulting in the hotel being overbooked. This could have been a really stressful difficult situation, but Colleen and her manager, Sandy worked together to make this right for my family. They ended up getting us an apartment, and we were treated with such kindness and commitment during the tenuous process and then throughout the weekend. Their efforts and hard work to make the room arrangements for my family was a testament to how committed they are to guest services and hospitality. I was so impressed by the management at the hotel. I would recommend their services to anyone and everyone who is looking for a place to stay in the greater Albany area.

Did you feel all your wedding expectations were met?

Yes, above and beyond! I knew the moment I walked into the reception site that it had the potential to be a spectacular venue. When I saw the space transformed into my teal wonderland… it was magic!

The food was to die for. Colleen and Amanda had put a plate of appetizers at the head table which was great since they were amazing and we didn’t get a chance to eat at the cocktail hour. The Century House Salad was phenomenal and I can’t tell you how many people raved about how exceptional those scallops were or how perfect the steak was cooked! This was the most amazing food we have ever eaten at a wedding! It was so great that it happened to be at our own! People always say you never eat as the bride and groom, but let me tell you, we ATE! And man, did we have great food to eat.

Everything I had envisioned came to life! Sometimes my parents, and even Kyle, thought my ideas were a little bit crazy; it took some convincing to let me carry out my plans. But somehow the girls at the Century House knew exactly what I wanted and they made it all work! There wasn’t too much done, it wasn’t tacky and over the top. Everything was elegant and tasteful! It had so much personal touch and attention to detail, that when it all came together, I could barely believed we pulled it off in only two short months.

I didn’t have a lot of time to meet and discuss plans of where to put things, or how to set things up with the girls, I just trusted them to do a great job and to make it all work. Man, they really did it! They made everything work and found clever ways (like the tall vases to put the fish food in) to display the room to its maximum potential.

How did your wedding day go? Was it what you envisioned?

The wedding day was perfect. We got ready in the two bedroom apartment of the Century House which was exactly the space we needed for our hairstylist/makeup artist to do their work. We had grandmothers and aunts and cousins popping in on us all morning long. We were well stocked with mimosas and breakfast food and lots of good cheer! My sister-in-law had her baby Lucy, our flower girl, in the room all morning which was a really fun highlight.

I rode over to the Alumni House (a fifteen minute drive) with my Maid of Honor and her husband driving, with my mom and my Godmother on either side of me. I spilled champagne all over my dress! And we just laughed and laughed about it, good thing it was white! We made Pete give us a dirty t-shirt to use as a bib from there on out!

When we got to the Alumni House my cousins and high school friends immediately went to work decorating the get-away car while we congregated in the Alumni House library. The boys all clustered in the front room with Kyle’s family. We took pictures, made some jokes, and our individual families, and closest friends shared a last minute moment with each other, we were all were just so happy to be there!

My dad walked me down the aisle at precisely 2:00, he is very particular about timing, but right as we were about to go we were about to lose it with emotion. So I reminded him of the time when I used to work with him as an environmental engineer and he joked about how awful it was when he farts in his Tyvex suit (white bunny suit) because it goes right up and escapes out around the neck hole and it stinks! We laughed and laughed and then walked down the aisle together, only slightly less emotional then before our silly joke

When I got to the altar, it was the first time I actually looked up at Kyle. I knew if I did it sooner I would start crying. But when I saw him and our eyes connected, it just felt so right!

The formal pictures went together smoothly, we got all of the pictures we needed and made it back to the Century House so Annie (my Maid of Honor) and I had time to jump on bed! We were always silly growing up together in a small town, having our own secret adventures at Walmart and spending hours sewing and playing pool together in my parents basement, so the picture of us in our childish glory, jumping on the bed at the Century House it says it all about Annie and me!

Cocktail hour went by in a blur and I was really mad I didn’t get to try the chocolate fountain but I just didn’t trust myself in the white dress! Introductions and the first dance came next, Kyle and I had a blast! We just couldn’t stop smiling!

We danced all night long, we sang to our favorite songs, we cut our cake and then decided to dance some more! We should have spent more time eating the cake, because it was SOOO delicious and it was the one meal I did miss! But at least we got a couple of yummy bites!

We went outside with the bridal party to do pictures in the yard. We got some great sparkler pictures and it gave Kyle and I another chance to do some shots of just the two of us. We got to wrap things up with Ira (the photographer) and say good bye to him before the close of the wedding.

When the wedding finally finished, no one wanted to leave, and NO one wanted to stop dancing! I thought they were gonna have to kick us out of the place like they used to have to do at high school dances!

The after party in the pub was just what we needed though. For those of us night owls, we went right into the pub to let the celebrations continue. It was great having all of the late night snacks to keep people from getting out of hand. People ate and drank and just enjoyed the night! I think we might have even closed down that bar too! None of us wanted the night to end, and if we could have, I think we would have all been back on Sunday night to do it all over again!

No regrets! No disappointments! This was the kind of wedding that you read about in fairy tales. I don’t know how I got so lucky, or was so smart to pick the Century House!

Actually, I do. My dad picked it! When my parents used to visit me at RPI, they would stay there because they were dog friendly, close to campus, and most importantly the food and drinks were to die for. My dad and I always loved the feel of the English style tavern and it was so neat having that be a focal point of the wedding day! Bravo to the Century House and THANK YOU for all that you did for Kyle and I!

What was your favorite part of your wedding?

My favorite part of the wedding… how can you possible pick just one? I think I would have to say, my two dances with my boys.

Kyle and I had our friends, Aparna and Travis, choreograph a dance to “Stuck Like Glue” by Sugarland. We spent the month leading up to the wedding practicing our new dance moves, which was so fun. I think when we finally got out there on the floor and shared that special moment, it made us realize how lucky we are to have one another. We are best friends and we have a life ahead of us full of dancing and fun adventures, I think we realized how lucky we are right then and there!

My dance with my dad was also really special. He is getting a lung transplant sometime in the next year, which is why we moved our wedding up. My dad and I are both really goofy, and we both love to dance. So when it came time to pick a song he really wanted to do the “Dance-montage” he’d seen on YouTube. We knew it would be tough for him since he is dependent on oxygen, but we both knew we just HAD to do it! When we got out there and whipped on our Ray-Bans and danced to all of our favorite songs..man, you can’t beat that moment! I know it was a really fun, goofy memory that my dad and I will never forget!

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Employee Moral: Always Relevant

At the Century House, we believe that one of the things that makes our business great is the great team of employees we have on our staff.  As we have explored previously on this blog, one of the keys to a successful business is high employee moral and good treatment of employees.   With so many business executives coming and going through the Century House conference center in Albany, New York, we wanted to share an interesting article we discovered about the importance of employee moral.  The importance of employee moral was explored in an article published by Stephanie Pane Haden and Jack Cooke in a Massachusetts Institute of Technology (MIT) Sloan School of Business publication.

Through the authors’ vast exposure to different business models and corporate environments, they discovered that, much to their dismay, employee moral was being ignored by many high level executives at various businesses.  They reported that the head of HR at one successful organization even told them that employee morale in the organization was irrelevant.  ”The most common rationale we have heard executives use to discount the importance of employee morale in the current economic environment is that when economic times — and the job market — are tough, employees will not leave because they have no place better to go,” they reported.

Senior management at the Century House were floored when we learned about this attitude that Haden and Cooke reported!

From a business standpoint, no matter the nature of the economy, employee moral is always important to keep in mind as an executive.  As a result of the current economic climate, many employers have had to result to practices such as mandatory overtime, an increased use of temporary employees, outsourcing, restructuring and downsizing, all of which can have an effect on the attitudes and overall happiness of those they employ.

Employee satisfaction can be linked to productivity and  the saying “a happy worker a productive worker” can now be more relevant than ever.  While there is still debate over whether a “happy worker” is always most productive,  Haden and Cooke  explained that  many researchers and businesspeople alike are likely to agree that low morale will not help boost productivity or improve performance.  Their advice?  ”More generally, senior leaders should realize that low morale can be detrimental to the overall climate and culture of their organizations. Low morale stifles ‘going-the-extra-mile’ behavior, and an ‘it’s-not-my-job’ syndrome can become epidemic when managers are not paying attention to the organizational climate they are creating.”

Haden and Cooke connected employee satisfaction to recruitment and the level of talent of your employees as well: “Longer term, treating employees well and taking other measures to improve employee morale can be important aspects of implementing a strategy to attract top talent. If you are not concerned about morale and not making an effort to improve it now, your employees won’t easily forget when the economy improves and they start having more job options. Rest assured, they will likely pursue those alternatives.”

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Mary and Dan- An Elegant Wedding at the Century House in Latham, NY

We love helping couples plan their perfect wedding at the Century House!  Mary and Dan wed in the summer of 2012 in front of family, friends and then celebrated with us at the Century House.  In this blog, the happy couple explains what made their day so perfect!

What was the overall style or theme of your wedding? 

We had a traditional, classic, simple style to our wedding. I wore a veil and white gown. Dan and the groomsmen all wore tuxedos.  Our centerpieces were flowers with three tapered candles in the middle along with the white linens we had on the tables. Our guests described the ceremony, reception and our attire as “elegant”.

What was most important to you when planning your wedding (food, music, flowers, etc)? 

The ceremony was entirely for us. We chose readings and songs that were meaningful to us.

When we focused on the reception, we wanted to make sure that the room looked beautiful and our choices (wooden chairs, flowers, candles, white linens) relfected our style. We also wanted our guests to have a good time. We had a photo booth so everyone could take home photo magnets and we had an open bar as well.  Food was also very important to us which is one reason we chose the Century House. Our menu is excellent and expertly prepared. Many of our guests commented on how good the food was!

In addition, we wanted to make sure that we incorporated our ethnic heritages (Italian, Irish/Scottish and Slovak) into the reception. Family members made an assortment of delicious Italian cookies to enjoy at the reception. My father’s toast was in Slovak and we had Slivovica (plum brandy) for toasting. Dan is an accomplished bagpiper, so he played the bagpipes, and some of the gentlemen wore their kilts.

What other wedding vendors did you use? 

DJ: Sound Control (Ernie Daoust)
Florist: Price Chopper in Latham
Photographer: Dino Petrocelli
Transportation: All Occasions Limo
Hair and Makeup: Bombshell Beauty Lounge

They were all wonderful and I would recommend each one.

What’s your advice for brides to be?

Make sure that everyone in the wedding party knows from the beginning what their roles and responsibilities are. This will help the planning process go smoothly.  Don’t be afraid to ask for help. You don’t have to do it all yourself. Our family and friends were very  helpful with wedding preparations.  Treat your family and members of wedding party nicely! Be sure they  how much you appreciate them and their support.

How did the Century House assist you during the planning process? 

The Century House staff was wonderful to us during the planning process. We were given a timeline of things to do, a list of recommended vendors, and lots of time and attention. Colleen always had time to meet with Dan and myself, as well as with our parents. All of the staff members, including the owner, answered any questions that we had.

Did you feel all your wedding expectations were met?

Beyond our expectations. When our limo arrived at the Century House, we were greeted by staff from the Century House. They took our bags and brought them to our room. Colleen fixed the bustle on my dress for me. After the reception, our gifts and other items were brought to our beautifully decorated bridal suite.

A rose was given to every woman upon entering the reception room, cookies for guests to take with them as they left (Century House staff even put some cookies for us in the bridal suite) and the tableside ordering for the reception. Not many venues offer that, and we feel that it is a plus for the Century House.

The food and service was wonderful. I don’t have the names of everyone who helped, but all of the staff members (kitchen staff, bartender, servers, etc.) were very polite and helpful. Our guests were very well taken care of.

How did your wedding day go? Was it what you envisioned? 

We were a little worried when there was rain and thunder early that morning, but that is supposed to mean good things for a marriage. The weather cleared up and turned out be very sunny and good for picture taking.

Our reception was time to celebrate. It was really fun and we had the opportunity to party! We didn’t have to worry about a thing, the Century House staff took care of everything, and we just focused on enjoying ourselves. Our every need was tended to. We felt like royalty!

What was your favorite part of your wedding?

My favorite part was marrying the man that I love! I didn’t want to write my own vows. The traditional ones were perfect and encompassed everything that I wanted to say. When I said those words to my husband, I meant each one of them.

Bringing both Dan’s and my families and friends together was also wonderful. It was wonderful for our family and friends to meet each other and get to know one another. We are all forever connected now. Dan and I felt so loved because we were surrounded by people who love us!

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The Key to Improving Customer Service: Better Treatment of Employees and Other Practices

At the Century House, we pride ourselves on providing unparalleled customer services to both guests who stay at our hotel and professionals who visit our conference center in Latham, NY.  We constantly strategize ways to provide the highest levels of customer service to those who visit us.  The Wharton School at the University of Pennsylvania published an article that discovered that one of the most efficient ways to improve customer service is better treatment of employees.

There are certain national companies that have a reputation for providing top notch customer service.  For example, Southwest Airlines is known for their fun and hip airline crew who instigate impromptu airport games and activities when flights are delayed in order to put their customers in a better mood.  Another company, Zappos, an online apparel company, has even been known to hand-deliver shoes to customers who are particularly frazzled.  It’s no secret that companies who delivery high quality customer service improve not only their bottom line, but build stronger customer loyalty.  But where does this need to go above and beyond for customers come from? “Customer service standouts tend to have extensive employee training and talent management programs. They also tend to treat workers well by giving them incentives, robust career development paths and other benefits,” the article stated.

Through research at the Wharton School, Marshall Fisher, a Professor of Operations and Information Management, and his colleagues discovered that it’s important not to cut corners with employees during the current economic downturn. “For companies looking for inexpensive ways to boost customer service, it’s important to avoid penny-wise and pound-foolish tendencies,” he explained.  Fisher and his team looked at two years of store level data for a retailer’s monthly sales, staffing levels and customer-satisfaction survey responses to measure the impact of store-staffing levels on sales and customer satisfaction. They found that revenue rose, on average, by $10 for every additional dollar of payroll added to a store. For some stores that were especially understaffed, the revenue bump was as high as $28. At the 40% gross margins this retailer was earning on revenue, adding payroll was highly profitable.  The bottom line?  Employees who were rewarded by higher pay and better support through staffing provided better customer service.   “Store staffing levels have a huge impact on revenue,” Fisher notes. “Staff takes care of customers, but staff also takes care of the store: restocking shelves, running the checkout counters, cleaning up. If a retailer is nearing the end of a quarter and is a few pennies a share behind their promise to Wall Street, shaving 10% off store staffing levels for the rest of the quarter is an easy way to cut costs and ‘make their numbers.’ It’s easy to delude yourself and say that cutting staff doesn’t matter. But over time, it does matter and leads to problems. You shouldn’t be profligate with what you spend, but you have to be cautious with what you cut.”

In addition, Fisher and his team advocate for better practices during the hiring processes.  As your company is your brand, it’s important to have the right people interacting with customers and serving as your “front line” when dealing with your clients. “One retailer has decided to hire its best customers, those who also test as extroverted. They are enthusiastic; they are good at explaining the products; and the employee discount is very valuable to this population,” Fisher said.  Staff is an investment in your business and the importance of having the right people in place can’t be understated.

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Elizabeth and Javier: A Century House Wedding

We have had such a fabulous wedding season so far at the Century House that we wanted to share a special wedding experience with you!  Earlier in the season, Elizabeth and Javier celebrated their wedding at the Century House and danced and ate into the wee hours of the morning.  Here, the beautiful bride Elizabeth tells us a little bit about her Century House wedding!

What was the overall style of your wedding?

Overall, our style was a tropical flare with the classic wedding feel.  We incorporated bright colors as well as classic wedding concepts to make the wedding everything we wanted.  We are rather different, but tied it together very nicely in the end.

As you were planning your wedding, what was the most important thing to you and Javier?

The most important thing for us was finding the venue that we liked.  After that, everything else easily falls into place.

How did the Century House help you plan your perfect day?

The Century House was Fantastic! Colleen was a breath of fresh air and couldn’t have made our day more perfect!  The Century House went above and beyond any expectations that we had!  I really can’t elaborate anymore… If you work with Colleen, you will be able to have the picture-perfect experience as we did.  Our wedding day was everything we had ever envisioned it to be.  Colleen and her team made the whole day flawless and effortless on our end.  The atmosphere was calm and relaxed as I knew everything was well taken care of.

What other vendors did you use for your wedding?

Some of our vendors included: DJ Cool Cat Entertainment, “Jaime on the Rocks,” David’s Bridal, Choppa & Sons, Price Chopper (Rt.9 for flowers), 518 Limo.  We would highly recommend all of them!

What was the most memorable moment of your wedding?

My favorite part of the wedding was knowing that we were surrounded by our closest family and friends as we celebrated our special day.  Knowing that everyone enjoyed themselves as much as we did kept a smile on our faces all night. We can’t thank everyone enough for helping us make our wedding day this memorable!

 

What is your advice for Brides-To-Be?

Advice to the Bride: Stay relaxed!  Everything will happen as it should. Let the experts take over and do their job for you. Live in the moment as it goes by in the blink of an eye!

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